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Subbing › Support

Subbing support

Questions, bug reports, purchases and your data. Replies usually come within two days.

Contact

Email: napahlm.dev@gmail.com

Include where it happened (the website or the app), the version shown under Settings > Version, and what went wrong. A screenshot helps.

From inside the app, the bug key on the home screen (or Settings > Report a bug or suggest something) sends a report straight to the developer. No email needed, and a reply address is optional.

Email support

Subbing is built and supported by one developer in Norway. Every report is read.

Purchases

What does Subbing Pro include?

Every topic and every mode is free. Pro removes ads and adds the study tools: retry your misses, practise weak spots, round setup, custom timed rounds and round history. It is a one-time purchase, not a subscription.

Pro is gone after a new phone or a reinstall

Pro belongs to the store account that bought it. Open Settings > Restore purchases on a device signed in to that account. If it still does not come back, email the store receipt.

Refunds

Purchases are charged and refunded by the store you bought from, not by the developer. On iPhone and iPad, use reportaproblem.apple.com. On other devices, open the order history in the store you bought from.

Paid, but Pro is not active

Try Restore purchases first. If that fails, email the receipt from the store and the version from Settings; the purchase is checked and unlocked by hand.

Ads and consent

Free users see a small banner on the home and results screens and an occasional full-screen ad between rounds, never during a question. In the EU and UK the consent choice can be changed under Settings > Privacy options. Subbing Pro removes all ads.

Your data

Is there an account?

No. There is no login and no email. Streak, stats and round history stay on the device; Settings > Reset stats, streak and history clears them.

Removing a leaderboard entry

Competitive scores are stored with the name typed when they were submitted. To remove one, email the name, the topic and roughly when it was submitted.

Privacy

What is processed and why is in the privacy policy.

Questions and answers

An explanation looks wrong

Every question is generated and graded by the same code, so a wrong working is a bug worth fixing. Send it from the app with the Correction category, or email the question text and the expected answer.

Which exams does it cover?

Subnetting, IPv6, ports and protocols, VLSM, binary and hex, ACL wildcards and Linux permissions, aimed at CCNA, Network+, Security+, Linux+ and RHCSA. The guides explain the methods.